Thank you for your purchase of a monitor or laptop from Computer Lounge. Please read below to find information regarding the returns and RMA policies for monitors and laptops with dead pixels.

Generally if a monitor or laptop is purchased from Computer Lounge and dead pixel(s) are discovered, the monitor is considered DOA (dead on arrival) within 14 days of purchase. To request a Return, please click the following link to submit a new support ticket: Computer Lounge Support Team Please make sure to give us full details of the fault with serial numbers so we can process the RMA quickly. A Computer Lounge representative will contact you and provide you with return instructions via E-mail.

Please note that some manufacturer policies do differ, please refer to the information below for guidance about your specific purchase.

If the product is outside of the 14 days from the purchase date, please refer to the manufacturer information below:

 

Acer Monitors and Laptops

What is the Acer policy on defective or stuck pixel on my LCD display?

LCD displays are made up of a set number of pixels and each pixel is made from 3 sub-pixels - one Red, one Blue and one Green. Each sub-pixel has its own transistor, which makes manufacturing the glass substrate very complex.

Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. There are two types of pixel defects:

• Bright Sub-Pixel: A sub-pixel is displayed as a small white dot on a black pattern.
• Dark Sub-Pixel: A sub-pixel is displayed as a small black dot on a white pattern.

 

 

The table below shows the allowable number of dead sub-pixels for the native resolution of the LCD panel. Your display can be replaced during the duration of the limited warranty period if the number of dead pixels is greater than the allowable number.

General Policy:

Native Resolution	Bright Sub-Pixel	Dark Sub-Pixel	Total Sub-Pixel
SXGA (1280*1024)	≤ 2	≤ 5
HD (1366*768)	≤ 2	≤ 5	≤ 5
HD+ (1600*900)	≤ 2	≤ 5	≤ 5
FHD (1920*1080)	≤ 2	≤ 5	≤ 5
SXGA (1280*1024)	≤ 2	≤ 5	≤ 5
WUXGA (1920*1200)	≤ 2	≤ 5	≤ 5
WFHD (2560*1080)	≤ 2	≤ 5	≤ 5
QHD (2560*1440)	≤ 2	≤ 5	≤ 5
WQHD (3440*1440)	≤ 2	≤ 5	≤ 5
WQHD+ (3840*1600)	≤ 2	≤ 5	≤ 5
UHD (3840*2160)	≤ 2	≤ 5	≤ 5

Premium Model Policy:

Professional Monitor	Bright Sub-Pixel	Dark Sub-Pixel	Total Sub-Pixel
BM Series	0	≤ 5	≤ 5

Note:

1. A sub-pixel, less than or equal to 0.5 of a sub-pixel, is excluded from the warranty.

2. Warranty duration and product specification may vary from different regions. Please contact local distributors/dealers for further information.

 

ASUS Monitors and Laptops

LCD panels are made up of millions of micro electronic pixels. If one pixel is no longer lit, it will become a bright or dark pixel. By ISO 13406-2 standards, ASUS conforms to the acceptance spot level which lies between 3 to 5 bright/dark pixel defects. In order to deliver ultimate vision experience to you, panels that contain less than or equal to the above number of spots, then it is considered an acceptable LCD monitor. Please refer Bright/Dark Spot Acceptance Detail below:

• Total combined bright and dark sub-pixel defects (5 max)

If you have...	Then
4 bright dots, 0 dark dots	Your monitor qualifies for RMA
2 bright dots, 2 dark dots	Your monitor is functional
2 bright dots, 4 dark dots	Your monitor qualifies for RMA
0 bright dots, 4 dark dots	Your monitor is functional
0 bright dots, 6 dark dots	Your monitor qualifies for RMA

 

BenQ Monitors

BenQ's Zero Bright Dot Guarantee (ZBD) policy:

Unyielding commitment to quality and the satisfaction of our customers has driven BenQ to offer a ZBD Guarantee as part of our standard Limited Warranty coverage. Even if only one bright pixel is found, a free monitor exchange is guaranteed during the Limited Warranty period.

Bright Sub-Pixel Defect	Criteria
Definition of Bright Sub-Pixel	A red, blue, and green sub-pixel that is always lit on a black background of an LCD screen is deemed a bright sub-pixel. A pixel that is always dark or colored on a white background of an LCD screen is deemed a dark pixel.
Usage Conditions	Ambient illuminance is more than 200 lux (or typical office environment) Viewing distance is more than 35 cm
Applicable Models	PV/SW/PD models (Not Include: PD2500Q/PD2710QC/PD3200U/SW271)
Warranty Period	30 days from date of purchase

BenQ's Zero Bright Dot Policy does not cover the following conditions:

• Bright sub-pixel that is partially lit – type A
• Bright sub-pixel that is partially lit – type B
• Foreign substance
• Dark sub-pixel (A sub-pixel that is always colored on a white background.)

Maximum Number of Defects

The specifications for the number of defects that are deemed to be acceptable for each size of LCD panel (exclusive of models applicable to ZBD guarantees) are:

Panel Type	Native Resolution	Bright Sub-Pixel	Dark Sub-Pixel	Total Allowable Sub-Pixel
Smaller than FHD	Smaller than 1920x1080	3	3	5
Full HD (FHD)	1920x1080 (1080p)	3	3	5
Smaller than FHD	Smaller than 1920x1080	2	5	5
Quad HD (QHD)	2560x1440 (1440p)	2	5	5
Ultra HD (UHD)	3840x2160 (4K)	2	2	5

Note: Specification is subject to change without notice and may vary from different regions.

Further details can be found here.

 

Dell Monitors

Premium Panel Guarantee is premium within the industry because it is guaranteed during the term of the limited hardware warranty to have zero pixels stuck in the "on" position—a factor that results in a bright dot on the display.

During the LCD manufacturing process, it is not uncommon for one or more subpixels to get into an unchanging state causing a bright or dead pixel. A display with 1 to 5 fixed subpixel is considered normal and within industry standards.

Dell offers a Premium Panel Guarantee that ensures zero "bright pixel" defects on Dell UltraSharp, Professional, and Alienware monitors.

Defective pixels do not necessarily impair the performance of the monitor. However, they can be distracting, especially if the pixels are in positions where viewing quality is reduced.

Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Guarantee as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is guaranteed during the limited hardware warranty period.

Premium Panel Guarantee is available for Dell UltraSharp, Professional, and Alienware monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. Customers who purchase an extended warranty can also take advantage of this coverage during the limited hardware warranty period.

Monitors or laptop LCD panels are subject to replacement depending on criteria that are outlined in Table 1 and Table 2.

Dell Monitor	Bright Subpixel	Dark Subpixel	Total Subpixel
Flat-panel monitors with Premium Panel Guarantee: Dell UltraSharp monitors (U, UP, UZ series) Dell Professional monitors (P series) Dell S Series monitors (S series monitors released from 2020 onwards). Alienware monitors (AW series) Dell Gaming monitors (S series Gaming, except S2716DG and S2417DG) NOTE: Dell S2716DG and S2417DG monitors are not covered under the Premium Panel Guarantee. Dell C-series monitors (24 to 34 inches)	1 or more	6 or more	Bright subpixel = 1 or more Dark subpixel = 6 or more
Dell monitors (D series)	6 or more	9 or more	Combination of bright and dark subpixel = 9 or more
OLED panel monitors with Premium Panel Guarantee. Alienware monitors (AW5520QF)	1 or more	13 or more	Combination of bright and dark subpixel = 13 or more
Dell C-series monitors (55 inches and larger) 55 to 65 inches 70 inches and larger	6 or more 6 or more	13 or more 16 or more
All other Dell flat-panel monitors S, SE, E and IN series monitors (including S2716DG and S2417DG)	6 or more	6 or more	Combination of bright and dark subpixel = 6 or more

Further details can be found here.

 

Gigabyte Monitors and Laptops

Warranty Period GIGABYTE & AORUS Monitors:

Small and medium size LCD (under 40 inches): 3 years

Large-size LCD (40 inches or over) and OLED: 1 year

(Please find the details below)

*REGIONAL DIFFERENCES APPLY. The periods listed above are for general guidance. The specific calculation/determination of the actual warranty period for your product is in part dependent on factors such as the Dead on Arrival (DOA) period and RMA period, which are defined at the local level. Please contact your country’s distributor for further details on how the warranty period is calculated.

1. Definition of product after-sales service time:

• Dead on Arrival (DOA):
• Policy may differ per region. Please contact your country's distributor.
• Return Merchandise Authorization (RMA):
• Policy may differ per region. Please contact your country's distributor.

2. Return

• Within the DOA period:
• Policy may differ per region. Please contact your country's distributor.
• Within the RMA period:
• Policy may differ per region. Please contact your country's distributor.

Key Warranty Conditions:

1. During the stated warranty period, GIGABYTE / AORUS (“We”, “Us”) will for free, provide product repair services and if the product cannot be repaired, it will be replaced. The repairs and replacement service could still be subject to shipment fees for customers. Physical damage to the product caused by customers or due to shipping will not be covered by the warranty.

2. Small and medium size (under 40 inches) LCD monitor bright and dark dot warranty Bright and dark dot description and definition:

Bright Dots: non-performing pixels appearing as a red, green, blue, yellow, cyan, magenta, or white dots on a dark or black background.

Dark dots: dark non-performing pixels appearing as a black dot on a bright or white background (dots that light up abnormally under other background colors are also called dark dots).

• AORUS series

1) It's guaranteed there will be no bright dots on the whole panel area.

2) The method to determine bright and dark dots

• The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment).
• New products are guaranteed to be zero bright dot for 12 months. During 13~36 months after purchase, bright dots must not exceed 3 dots (which refers to the 4th dot)
• Dark dot warranty conditions: Dark dots must not exceed 5 dots (which refers to the 6th dot)

AORUS Monitor Warranty Period	Bright Dot	Dark Dot
Within 12 months	0	≦5
Within 13~36 months	≦3	≦5

• GIGABYTE series

1) The method to determine bright and dark dots

• The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 200 Lux (for example a common office environment).
• Bright dot warranty conditions: Bright dots must not exceed 3 dots (which refers to the 4th dot)
• Dark dot warranty conditions: Dark dots must not exceed 5 dots (which refers to the 6th dot)

Gigabyte Monitor Warranty Period	Bright Dot	Dark Dot
Within 0~36 months	≦3	≦5

Further details can be found here.

GIGABYTE do not provide ZERO BRIGHT DOT FREE guaranty service for all Notebook and Netbook

Defects below found in first 30 days of the end user purchasing, panel can be replaced once in the service center nearby. Nevertheless, claimer needs to provide the invoice to prove it within first 30 days.

Bright dot: more than 3 dots
Black dot: more than 4 dots
Total bright and black dots : more than 5 dots (In any place)

Notice: Any claim case, if over our guaranty period, will only treat as regular RMA process. The service only focus on functional repair. The guarantee will not be offer for LCD replacement neither.

Further information relating to Gigabyte laptops can be found here.

 

LG Monitors

Guarantee for bright and dark sub-pixel

Bright or dark sub-pixels can occur during the production of the LCD Monitor panel but does not affect the LCD Monitor functionality. The customer may notice the bright or dark spots if the film of the liquid crystal does not perform as expected while customers uses the LCD monitor. However, this is not considered a defect unless the number of bright and dark subpixels exceeds the maximum allowable threshold as shown in Table 1.

[ Table 1 : Allowed number of bright and dark sub-pixel ]

Code	Resolution	Sub-Pixel Quantity	Bright Sub-Pixels Allowed	Dark Sub-Pixels Allowed
SXGA	1280*1024	3,932,160	4 Maximum	4 Maximum
Wide XGA+	1440*900	3,888,000	4 Maximum	4 Maximum
Wide XGA	1366*768	3,147,264	3 Maximum	3 Maximum
Wide HD+	1600*900	4,320,000	4 Maximum	4 Maximum
UXGA	1600*1200	5,760,000	6 Maximum	6 Maximum
Wide Full HD	1920*1080	6,220,800	6 Maximum	6 Maximum
Wide SXGA+	1680*1050	5,292,000	5 Maximum	5 Maximum
SXGA	1920*1080	6,220,800	6 Maximum	6 Maximum
Wide Full HD(16:10)	1920*1200	6,912,000	7 Maximum	7 Maximum
Wide QXGA+	2560*1600	12,288,000	12 Maximum	12 Maximum

 

Samsung Monitors

Samsung monitors with dead pixel(s) are dealt with on a case-by-case basis, if you purchase a Samsung monitor and encounter dead-pixel(s) please contact our support team for an assessment of the panel.

 

ViewSonic Monitors

VIEWSONIC EUROPELIMITED PIXEL POLICY

ViewSonic has one of the best pixel warranty of any monitor manufacturer. Our monitors conform to an International standard covering all ergonomic aspects of displays.

For ViewSonic computer monitors, we offer pixel figures as table below

For ViewSonic VP Series products, additionally, we exceed the ISO specification by offering zero defective pixels.

LCD Monitor Pixel Policy

Resolution	Pixel QTY	Bright Dot(White Pixel)	Dark Dot(Black Pixel)	Combination of Bright + Dark
2560 x 1440 Or smaller	3,686,400	N≤2	N≤4	N≤5
3840 x 2160 Or larger	8,294,400	N≤5	N≤5	N≤8

Large Format Display Pixel Policy

Resolution	Pixel QTY	Bright Dot(White Pixel)	Dark Dot(Black Pixel)	Combination of Bright + Dark
1920 x 1080 Or smaller	2,073,600	N≤5	N≤5	N≤8
3840 x 2160 Or larger	8,294,400	N≤8	N≤10	N≤16